On Cheerio AI, you can connect your Instagram Business Account by following the steps below.
Pre-requisites for the connection
An Active Instagram Business/Creator Account
An Instagram Account must be linked with a Facebook Business Page
The Instagram Mobile App requires a few permissions
Step 1: Log in to your account and click on Instagram. You will be redirected to an Installation page.
Step 2: Click on continue with Facebook. A Facebook login pop-up will appear
Step 3: Continue with your Facebook business account, which has an Instagram & Facebook page connected.
Step 4: Grant all the necessary permissions to continue
Step 5: Your account will be connected to Cheerio, but to continue receiving and sending DM messages. You will need to turn on a few permissions from the Instagram App
Step 6: Turn on the permission shown in the video below and send a message to your Instagram Business account.
Step 7: You will receive a message on Cheerio.
If not, reach out to our support team at support@cheerio.in
